As a result of the COVID-19 outbreak, many call centers have reported that a significant proportion of call demand has been from worried callers with questions relating to the coronavirus. In situations that are not immediately life-threatening, and with local resources already under pressure, callers may be better served directed to a non-urgent hotline. With PAD, emergency call centers can ensure that that information is provided consistently and accurately.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”11\/12″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”Jerry Turk, President at PowerPhone, said, \u201cListening to the feedback from our customers who have been handling calls for help from callers isolated in their homes, we felt more could be done to offer reassurance to them beyond saying that the call isn\u2019t an emergency and to please call back on another line. PAD is a simple yet effective solution to a long-standing problem that isn\u2019t exclusive to the COVID-19 outbreak, but which has been amplified because of it.\u201d”][\/vc_column_inner][\/vc_row_inner][vc_column_text]Existing users of PowerPhone\u2019s Total Response system will be able to easily acquire PAD via a subscription service with minimal overhead to their current infrastructure. The agencies will have complete control over the type, style, and content of the information that can be sent to callers. \u200b\u200b\u200b\u200b<\/p>\n
\u200bPowerPhone\u2019s Total Response system can be used to deliver structured call handling in support of all emergency calls. Able to be configured to support any size agency, PowerPhone has worked with more than 700 organizations and has been providing public safety telecommunicator training for more than 35 years and has trained more than 300,000 students across the U.S.A. and overseas.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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