One of the major benefits Sullivan County residents will notice are that callers are only asked necessary, easy-to-understand questions. Sullivan County\u2019s new approach assures that the facts of each call\u2019s emergency determine both call priority and the dispatched skills needed to help with the emergency. \u00a0Pre-arrival instructions offer callers important (and often lifesaving) information on how to best remain safe or prepare the scene for responders\u2019 arrival.<\/p>\n
With the Total Response solution, dispatchers train to use a proven approach following fluid incident-based protocols rather than check-list-style rigid protocols that confuse or frustrate callers. The emergency call handling software seamlessly interfaces with Sullivan County\u2019s TriTech Computer-Aided Dispatch (CAD) software to inform the dispatch decision and provide responders with all of the gathered information while enroute to the scene.<\/p>\n
PowerPhone also supplied Sullivan County Administrators and Supervisors with advanced training. Supervisor training sessions prepare agency leaders to refine processes as necessary to create higher emergency call-handling standards. Similarly, advanced reporting features empower supervisors to make highly-informed decisions regarding operational effectiveness and to clearly evaluate training and staffing needs to create a culture of ongoing improvement.<\/p>\n
Total Response is a full-service 911 call-handling solution providing agencies with the training, tools and processes to achieve and raise their community\u2019s standard of care. It provides agencies with a framework that empowers call handlers to adapt questions for each call based on scene conditions and uses integrated call-handling protocols to provide each call with a logical and consistent response.<\/p>\n
Total Response\u2019s built-in flexibility makes it adaptable for any emergency call handling entity including universities, airports, the military and enterprise businesses.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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