{"id":2071,"date":"2021-09-20T20:52:43","date_gmt":"2021-09-20T20:52:43","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2071"},"modified":"2021-09-30T08:31:40","modified_gmt":"2021-09-30T08:31:40","slug":"over-the-river-and-through-the-woods-you-can-do-that","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/over-the-river-and-through-the-woods-you-can-do-that\/","title":{"rendered":"Over the River and Through the Woods? You Can Do That"},"content":{"rendered":"<p><span class=\"TextRun SCXW227520747 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227520747 BCX0\">In this episode of\u00a0<\/span><em><strong><span class=\"NormalTextRun SCXW227520747 BCX0\">Total\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2 SCXW227520747 BCX0\">PowerPhone<\/span><\/strong><\/em><span class=\"NormalTextRun SCXW227520747 BCX0\">,\u00a0<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">our illustrious CEO is\u00a0<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">joined by Erin Winslow from\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2 SCXW227520747 BCX0\">PowerPhone\u2019s<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">rock star i<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">mplementation\u00a0<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">t<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">eam. Erin is an Implementation Manager, or IM as we so creatively refer to them. Our IMs are responsible for deploying Total Response at client sites across the U.S. and abroad. Everything from CAD code mapping to end user trainin<\/span><\/span><span class=\"TextRun SCXW227520747 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227520747 BCX0\">g to troubleshooting pesky database bugs, our IMs do it all. And usually with a smile and a<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW227520747 BCX0\">plane ticket. These guys and gals have seen it all and their combined experiences make them an invaluable resource to the agencies we serve.\u00a0<\/span><\/span><span class=\"EOP SCXW227520747 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW223975015 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223975015 BCX0\">In this segment<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">,<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">Chris<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">and Erin chat about one of the most powerful elements of Total Response. The ability to modify or even create call handling protocols based upon local needs. Listen in on how Erin was able to meld her experience with\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2 SCXW223975015 BCX0\">PowerPhone\u2019s<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">\u00a0core call handling principles to help two\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2 SCXW223975015 BCX0\">agencies<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">\u00a0craft\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2 SCXW223975015 BCX0\">very unique<\/span><span class=\"NormalTextRun SCXW223975015 BCX0\">\u00a0and very necessary for them em<\/span><\/span><span class=\"TextRun SCXW223975015 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223975015 BCX0\">ergency call taking protocols.\u00a0<\/span><\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Total PowerPhone #1:  Protocol Customizations\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/f5Cy2cDHYbM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this episode of\u00a0Total\u00a0PowerPhone,\u00a0our illustrious CEO is\u00a0joined by Erin Winslow from\u00a0PowerPhone\u2019s\u00a0rock star implementation\u00a0team. Erin is an Implementation Manager, or IM as we so creatively refer to them. Our IMs are&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2073,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[27,11],"tags":[],"class_list":{"0":"post-2071","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-processes","8":"category-technology"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Over the River and Through the Woods? 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