{"id":2182,"date":"2022-04-18T18:27:37","date_gmt":"2022-04-18T18:27:37","guid":{"rendered":"https:\/\/totalresponse.com\/?page_id=2182"},"modified":"2022-07-07T07:27:21","modified_gmt":"2022-07-07T07:27:21","slug":"lehigh-county-911-unifies-police-fire-and-medical-emergency-call-handling-with-powerphone-total-response","status":"publish","type":"page","link":"https:\/\/totalresponse.com\/resources\/success-stories\/lehigh-county-911-unifies-police-fire-and-medical-emergency-call-handling-with-powerphone-total-response\/","title":{"rendered":"Lehigh County 911 Unifies Police, Fire, and Medical Emergency Call Handling"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#00529b” bg_image=”2179″ bg_position=”left top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”280″ bottom_padding=”220″ text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” enable_gradient=”true” color_overlay=”#00529b” color_overlay_2=”rgba(218,49,56,0.62)” advanced_gradient_angle=”0″ overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” shape_divider_height=”350″ bg_image_animation=”fade-in” parallax_bg=”true” parallax_bg_speed=”medium_fast” shape_type=”tilt_alt” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”home-text-blue-saturated”]\n

Lehigh County 911, PA: Unifying Police, Fire, and Medical Emergency Call Handling<\/h2>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”96″ constrain_group_1=”yes” bottom_padding=”96″ top_padding_tablet=”72″ bottom_padding_tablet=”72″ top_padding_phone=”64″ bottom_padding_phone=”64″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”text-body-adjust” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-2″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”Total Response is a one-stop shop. We process the police calls, the fire calls, and the medical calls all from inside one piece of software.\u201d” name=”Dan Bellesfield, Director of Operations, Lehigh County (Pennsylvania) 911″][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”2186″ image_size=”full” animation_type=”entrance” animation=”Fade In” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” margin_top=”50″][\/vc_column_inner][\/vc_row_inner][vc_column_text]\n

Situation<\/span><\/h3>\n

Lehigh County is located in the Lehigh Valley region of Pennsylvania. The county has a population of 374,557, with Allentown, the county seat, being the state\u2019s third-largest city behind Philadelphia and Pittsburgh.<\/p>\n

Lehigh County 911, located in Allentown, is a major communications center, with 20 operator stations, providing emergency dispatch services to urban as well as rural communities. Last year Lehigh County 911 operations handled 472,256 inbound telephone calls and dispatched 229,660 incidents from the calls. Recently Pennsylvania mandated that the state\u2019s 911 centers needed to deploy a unified solution that could handle dispatches for medical, fire, and police\u2014with custom protocols for each.<\/p>\n

\u201cThe state\u2019s mandate meant that we needed to implement a solution using a structured protocol for all three disciplines, whereas in the past, we were only mandated to use a medical protocol,\u201d says Dan Bellesfield, Director of Operations at Lehigh County 911. \u201cWe needed a vendor that could provide all three solutions and was also on Pennsylvania\u2019s approved list of protocol vendors to choose from.\u201d[\/vc_column_text][vc_column_text]\n

Solution<\/span><\/h3>\n

After evaluating its options, Lehigh County 911 deployed PowerPhone\u2019s Total Response emergency call handling software.<\/p>\n

\u201cWe were given the opportunity to choose from the three vendors that had been approved by the state,\u201d Bellesfield says. \u201cWe looked for a protocol package that was all-inclusive, that was able to manage all three disciplines from a single call within the software package.\u201d<\/p>\n

The flexibility of PowerPhone\u2019s solution, and the ability to customize protocols to meet the needs of the different communities served, also impressed the evaluators. Unlike other 911 call handling systems that insist on rigid adherence to generic protocols, Total Response provides the agencies with the tools needed to set their own standards and reliably measure effectiveness all while bringing the highest level of service to the communities they serve.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”We like Total Response because it gives our dispatchers the ability to think on their own.\u201d” name=”Donald Smith, Lehigh County (Pennsylvania) Communications\/911 Director”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\u201cOther solutions force the dispatcher to go through every question. Inflexibly structured protocols can make a dispatcher so focused on questions that they miss what is going on in the background. Total Response lets our dispatchers move swiftly to get the help required out to the situation in need\u2014while providing consistent service across the board.\u201d<\/p>\n

The county was also impressed with the ease with which Total Response integrates with its CAD interface, through its open API.<\/p>\n

The county assembled an evaluation team that included managers, some with more than 30 years of 911 experience, as well as dispatchers who would be using the software to handle calls.<\/p>\n

\u201cWe looked at each vendor multiple times, Bellesfield says. \u201cWe looked at functionality for the dispatcher as well as ease of configuration from the administrator standpoint. With evaluation of any product, you look at the pros and cons and you pick what you feel is the best for your operation. Based on the choices we looked at, PowerPhone\u2019s Total Response was the solution that met our needs in the best manner possible.\u201d[\/vc_column_text][vc_column_text]\n

Benefits<\/span><\/h3>\n

Lehigh County 911 has enjoyed a number of benefits since deploying Total Response software, including:<\/p>\n

\u2022 Ability to seamlessly handle police, fire, and medical calls<\/strong>
\n\u2022 Flexibility for dispatchers in handling calls<\/strong>
\n\u2022 Faster response times<\/strong>
\n\u2022 Ease of use<\/strong>
\n\u2022 Protocol customizations<\/strong>
\n\u2022 Powerful Quality Assurance<\/strong>
\n\u2022 Option for online training<\/strong>
\n\u2022 Great company to work with<\/strong>[\/vc_column_text][vc_column_text]\n

Ability to Seamlessly Handle Police, Fire, and Medical Calls<\/span><\/h3>\n

Lehigh County 911 values the fact that dispatchers can seamlessly handle all incoming calls from the same solution-whether for police, fire, or medical. This differs from other solutions that compartmentalize by responder type.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”Total Response is a one-stop shop. We process the police calls, the fire calls, and the medical calls all from this one piece of software.\u201d” name=”Dan Bellesfield, Director of Operations, Lehigh County (Pennsylvania) 911″][\/vc_column_inner][\/vc_row_inner][vc_column_text]\u201cI think the number one benefit of PowerPhone\u2019s Total Response is that this single software package allows us to process calls for all disciplines,\u201d Bellesfield says. \u201cThis allows the staff to do what they need to do without having to think about switching to a different piece of software. That was the most important selection scenario for us\u2014the ability to have that single point of contact to process calls.\u201d[\/vc_column_text][vc_column_text]\n

Flexibility: \u201cWe don\u2019t Want Our Dispatchers Turned into Robots.\u201d<\/span><\/h3>\n

The flexibility of Total Response\u2019s guided call processing helps Lehigh County 911 dispatchers provide the most relevant responses for callers.<\/p>\n

\u201cOther solutions didn\u2019t provide the ability to skip irrelevant questions,\u201d Smith says. \u201cIf there were questions A through F, you had to go sequentially through all of those questions, which can be frustrating for the caller and the dispatcher. With Total Response a dispatcher can immediately go from question A to Question D and later circle back, if needed, to the earlier ones. Every 911 call is different, so giving our dispatchers flexibility was critical for us. We don\u2019t want our dispatchers turned into robots. We want to give the flexibility to think on their own.\u201d<\/p>\n

Bellesfield agrees about the benefit of giving dispatchers the ability to skip questions that don\u2019t apply to the situation.<\/p>\n

\u201cQuite frequently in an emergency situation where someone\u2019s screaming for help, the last thing they want to be greeted with is being inundated with questions that don\u2019t apply to their scenario,\u201d Bellesfield says.<\/p>\n

Lehigh County 911 uses the Script Manager module of Total Response to provide flexibility in other ways\u2014including customizing protocols to better meet the needs of specific communities.<\/p>\n

\u201cWe serve a very diverse set of communities, from Allentown, the third largest city in Pennsylvania, which has the full spectrum of urban needs, to small rural communities in the Appalachian Mountains,\u201d Bellesfield says. \u201cPowerPhone gives us the ability to customize protocols to better match the needs of these very diverse communities.[\/vc_column_text][vc_column_text]\n

Faster Response Times<\/span><\/h3>\n

The ability for Lehigh County 911 dispatchers to skip non-essential questions when needed is helping to ensure faster response times.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”Every 911 call is different, so giving our dispatchers flexibility was critical for us. We don\u2019t want our dispatchers turned into robots. We want to give the flexibility to think on their own.\u201d” name=”Donald Smith, Lehigh County (Pennsylvania) Communications\/911 Director”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\u201cOne of the big things we were looking for when evaluating vendors was the ability to shorten call processing times, and PowerPhone provides that,\u201d says Smith. \u201cTotal Response has a dispatch indicator, so when a dispatcher gets maybe two questions in, they can send a response and then come back to answer additional questions.\u201d<\/p>\n

This differs significantly from other vendors the team evaluated. \u201cWith others, the dispatcher had to go through a list of questions until you got a call type,\u201d Smith says.<\/p>\n

\u201cThis meant you might be on the phone for a minute, or a minute and a half, just on the question portion. That doesn\u2019t include of verifying the address, getting the caller\u2019s name, getting the caller\u2019s phone number. In contrast, with Total Response, as soon as you have enough information for police, fire, or medical, you can trigger a dispatch. With some calls you can trigger a response within a matter of seconds.\u201d[\/vc_column_text][vc_column_text]\n

Ease of Use<\/span><\/h3>\n

PowerPhone\u2019s Total Response has proven to be easy for dispatchers to use, and easy for managers to administer. This is due, in part to the tight integration of Total Response with the county\u2019s CAD system.<\/p>\n

\u201cTotal Response is fully integrated and triggered from our CAD system,\u201d Bellesfield says. \u201cData from the protocol software automatically transfers into our CAD, with minimal intervention from the dispatcher.\u201d<\/p>\n

The result is a simple to use system that is appreciated by dispatchers and administrators. \u201cAs a system administrator, I wanted seamless integration,\u201d Bellesfield says. \u201cI don\u2019t want to force a dispatcher to have to remember to do something. You want to avoid potential failure points when things get busy. With Total Response we help our staff to do the best job they possibly can.\u201d<\/p>\n

There was a brief period of adjustment as veteran dispatchers shifted from the previous software, which they had used for many years, to the new. But they soon embraced it. \u201cOur dispatchers love Total Response because it is easier to navigate and has great flexibility,\u201d Smith says. \u201cWe made sure our dispatchers were part of the decision-making process in evaluating which system to adopt, so they could see the benefits of changing from the very beginning. We considered our options, and as a group decided this was the best choice for Lehigh County.\u201d[\/vc_column_text][vc_column_text]\n

Protocol Customizations<\/span><\/h3>\n

Lehigh County 911 made extensive use of the Script Manager module of Total Response to precisely tailor protocols to fit the needs of the different communities\u2014and disciplines\u2014it serves.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”With Total Response we help our staff to do the best job they possibly can.\u201d” name=”Dan Bellesfield, Director of Operations, Lehigh County (Pennsylvania) 911″][\/vc_column_inner][\/vc_row_inner][vc_column_text]For example, the organization initially changed the second question in its motor vehicle accident protocol to \u201cIs anyone injured?\u201d Later they determined the second question should be, \u201cIs anyone trapped?\u201d<\/p>\n

\u201cWe leveraged custom configurations very heavily,\u201d Bellesfield says. \u201cWe have unique configurations compared to how maybe some other places in the United States handle calls.
\nWe worked closely with PowerPhone to create our custom protocols.\u201d<\/p>\n

The organization was impressed with the ease with which Script Manager enabled changes, and the dedication from PowerPhone to ensure all customizations could be achieved.<\/p>\n

\u201cWe basically touched every single protocol in Total Response,\u201d Bellesfield says. \u201cWe looked at every question-and-answer scenario that we could think of within the protocols and customized as needed.\u201d<\/p>\n

The organization also worked closely with PowerPhone to ensure that protocols could smoothly work together. \u201cIn the case of an assault, for example, you may have an event that starts as a law enforcement situation, and very quickly, in the course of questioning, it turns into a scenario where not only do we have a crime in progress, but we have an injured subject,\u201d Bellesfield says.<\/p>\n

\u201cSo, we needed the protocol to be able to quickly change gears, advise the call taker that the level of response has changed, and you need to upgrade your response and send that back to the CAD to get the correct resources going. We were able to do this with Total Response.\u201d[\/vc_column_text][vc_column_text]\n

Powerful Quality Assurance<\/span><\/h3>\n

PowerPhone Total Response includes a Quality Assurance module that helps Lehigh County 911 ensure they are providing consistent, high-quality service across all the 911 calls they handle each year.<\/p>\n

Smith says the county\u2019s previous system didn\u2019t have integrated Quality Assurance, meaning that supervisors could listen to call recordings, but couldn\u2019t see what was on the dispatcher\u2019s screen during the call.<\/p>\n

\u201cWhen you\u2019re answering close to 480,000 calls a year, it is difficult to monitor for quality control,\u201d Smith says. \u201cTotal Response helps us ensure quality because in addition to providing voice recordings, it also shows the screens that were used for the call, which gives a much more complete view into how the call was handled.\u201d<\/p>\n

Smith notes that strong QA can help the organization identify areas where additional training might be needed, as well as identify instances of exceptional performance. \u201cHandling 911 calls can be stressful,\u201d Smith says. \u201cWe want to be able to let our people know when they are doing well, not just when we see areas for improvement.\u201d[\/vc_column_text][vc_column_text]\n

Option for Online Training<\/span><\/h3>\n

Lehigh County 911 prefers classroom training, especially when its veteran dispatchers and supervisors can share their experiences, and directly answer questions. However, the organization also values that PowerPhone offers online training.<\/p>\n

\u201cThe pandemic has underscored the value of having an option for online training,\u201d Smith says. \u201cIn times of a pandemic you might not want to get 63 people together in a classroom. The online option also offers people the chance to study at their own pace. This also gives our people the chance to review specific modules they might need more information on.\u201d<\/p>\n

The online training was especially helpful as the organization adopted Total Response.<\/p>\n

\u201cWe had to get 63 people trained on the new protocols,\u201d Smith says. \u201cHaving the ability to do it online made the project go much faster. When you\u2019re trying to schedule individuals, off the floor to attend classes on-site or off-site, it is a very difficult process, especially when you\u2019re trying to keep staffing levels up.\u201d[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”Handling 911 calls can be stressful. We want to be able to let our people know when they are doing well, not just when we see areas for improvement.\u201d” name=”Donald Smith, Lehigh County (Pennsylvania) Communications\/911 Director”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\n

Great Company to Work With<\/span><\/h3>\n

Lehigh County 911 gives PowerPhone high marks for being a responsive partner with a can-do attitude whenever asked to provide guidance or assistance.<\/p>\n

\u201cWe have all been impressed by PowerPhone\u2019s willingness to work together,\u201d Smith says. \u201cThroughout the process, there was never a push to buy the product. Instead, their focus was \u2018Let\u2019s make this work for Lehigh County.\u2019 And every time someone sent them an e-mail, or gave them a call, we had an immediate response. They were there to help. This made our process so much easier.\u201d Bellesfield agrees about PowerPhone\u2019s responsiveness.<\/p>\n

\u201cWhenever we came to PowerPhone with a suggestion or a request, or proposing a new scenario, they never said no,\u201d Bellesfield says. \u201cTheir response was always, \u2018Let\u2019s take a look at this and leverage the tools that we have to make this happen.\u2019 They are very agile and responsive. I\u2019ll send an email or make a phone call, and I\u2019ll get a call back from someone saying, \u2018I\u2019ve got the time right now. Let\u2019s make this happen.\u2019\u201d This kind of responsiveness is especially important to a service organization such as a 911 center.<\/p>\n

\u201cAs a public safety agency tasked with providing service to a population of almost 400,000 people, responsiveness in a quick manner is very important,\u201d Bellesfield says. \u201cEveryone at PowerPhone has been absolutely professional, friendly, outgoing, and again\u2014most importantly, and I think I can\u2019t emphasize this enough\u2014responsive to our needs.\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_global_section id=”672″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#231f20″ scene_position=”center” top_padding=”3%” left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

More Success Stories<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”24″][nectar_global_section id=”1281″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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