{"id":2350,"date":"2023-02-13T12:11:34","date_gmt":"2023-02-13T12:11:34","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2350"},"modified":"2023-02-16T17:18:19","modified_gmt":"2023-02-16T17:18:19","slug":"911-in-the-know","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/911-in-the-know\/","title":{"rendered":"911 in the Know"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Six-Year-Old Saves Choking Grandmother\u2019s Life with 911 Call<\/strong>. A 6-year-old boy named Matthias saved the life of his choking grandmother with an immediate call to 911. The Mountain Democrat newspaper carries a story<\/strong><\/a><\/u>\u00a0on how Mathias was on the couch with his grandmother who started choking from a severe asthma attack and asked Mathias to wake his mother. Instead, he immediately dialed 911, and shouted to the dispatcher: \u201cCome help my Gaga! My Gaga\u2019s not breathing!\u201d Then<\/em> he woke his mother who was shocked to find grandmother (aka Gaga) on the floor. Firemen arrived soon after, rushed her to the hospital where she spent some days in the ICU before making a full recovery. Later the boy\u2019s mother said she had no idea how Mathias learned to dial 911. When asked, the boy replied: \u201cNobody taught me. I just knew it. You just do one 9 and two 1s.\u201d Because children are often the ones making the call, our online training courses address how to adjust use of our protocols and procedures when a child is the caller. When these young heroes make the call, we need to help them save the day.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Speaking of heroes, Mother Jones magazine carries a recent headline<\/a><\/u><\/strong>: \u201cHero of 2022: The New Three-Digit National Mental Health Crisis Hotline, 988.\u201d<\/strong> The subhead tells it all: \u201cYou finally don\u2019t have to recall an 11-digit phone number in the middle of a mental health emergency.\u201d The article says the 988 line is helping to relieve pressure on traditional first responders: \u201cFewer than 2 percent of the more than 1.6 million 988 connections initiated since July required the involvement of 911 services, certainly saving administrative and bureaucratic costs that pile up from first responders, and arguably saving mentally distressed callers additional anguish.\u201d News of 988 seems to be spreading. The article points to a recent poll<\/a><\/u><\/strong> that found that even in these comparatively early days, nearly three out of five Americans are aware of the service. Having worked with several 988 stakeholders on various workgroups, and with the NENA 988-911 Interactions workgroup, PowerPhone has a vested interest in helping agencies<\/a><\/u><\/strong>\u00a0be successful with their unique needs as they relate to the rollout of 988.[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][image_with_animation image_url=”2364″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” img_link_target=”_blank” border_radius=”5px” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/totalresponse.com\/the-411-on-988\/”][divider line_type=”No Line” custom_height=”50″][vc_column_text]Did You Drive Your Car Over a Cliff? <\/strong>Apple\u2019s Emergency SOS via satellite and Crash Detection features have proven their value in saving lives. Last month a man on a snowmobile became stranded at 2 in the morning while travelling in the Alaska wilderness.\u00a0 He uses his iPhone 14 to send an SOS via satellite alert which placed a 911 call from space. Alaska State Troopers were given exacting coordinates to his location, according to an article<\/a><\/u><\/strong> in Apple Insider. Later that month, there was a car that flew off a steep cliff north of Los Angeles, in which the two passengers miraculously survived a 300-foot fall. TechCrunch reports<\/a><\/u><\/strong> that injured, and without cell service deep in the canyon, they decided to try the new Emergency SOS via satellite on their iPhone\u2014and it worked, with the local 911 center dispatching a helicopter to reach them. So that is the good news. Check out our blog<\/a><\/u><\/strong> on how to take advantage of \u00a0the newest technology innovations and integrations available for free to 911 dispatch centers.[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][image_with_animation image_url=”2365″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” img_link_target=”_blank” border_radius=”5px” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/totalresponse.com\/innovations-that-could-save-lives\/”][divider line_type=”No Line” custom_height=”50″][vc_column_text]Or Just Fall While Skiing?<\/strong> Meanwhile, two different counties in Colorado ski country report that their 911 dispatchers are being plagued by false alarms as skiers inadvertently set off Emergency SOS via satellite messages when taking a fall. The Steamboat Pilot reports<\/a><\/u><\/strong> that on a busy ski day Routt County Emergency Communications can receive up to 40 automated calls through the satellite, with an automated computer voice calling to provide coordinates. Usually, a person has 20 to 60 seconds to deactivate the alert, otherwise the system calls 911. The Colorado Sun quotes Trina Dummer, interim director of the Summit County 911 Center as saying: \u201cWe are not in the practice of disregarding calls. These calls involve a tremendous amount of resources, from dispatchers to deputies to ski patrollers. And I don\u2019t think we\u2019ve ever had an actual emergency event. \u2026 \u201cWe are absolutely diverting essential resources away from people who need it toward a feature on a phone.\u201d The Colorado Sun article includes instructions for those who want to turn the feature off while skiing. As participants in 911 standards<\/a><\/u><\/strong>\u00a0forming organizations across the nation, PowerPhone will push for technology fixes that can resolve the issue of false alarms without diminishing the value of such alerts for actual events.[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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