{"id":2357,"date":"2023-02-07T15:20:11","date_gmt":"2023-02-07T15:20:11","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2357"},"modified":"2023-02-09T21:18:56","modified_gmt":"2023-02-09T21:18:56","slug":"introducing-the-protocols-and-procedures-course-the-hows-and-whys-of-total-response","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/introducing-the-protocols-and-procedures-course-the-hows-and-whys-of-total-response\/","title":{"rendered":"Introducing the Protocols and Procedures Course: The “Hows” and “Whys” of Total Response"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”The “Hows“ and “Whys“ of Total Response” font_container=”tag:h2|font_size:36|text_align:center” use_theme_fonts=”yes”][vc_column_text]Telecommunicators can respond more effectively when they understand both the “hows” and “whys” about the tools they use. The \u201chows\u201d are the mechanics; which menu or button do you click to accomplish a task? The \u201cwhys\u201d describe the intended use of a feature and help guide you in deciding when a specific feature, such as a protocol or procedure, should be invoked.<\/p>\n

Last year, PowerPhone introduced the Call Handler<\/strong> course within our Total Response Application Training category. This course explains \u201chow\u201d to navigate and use Total Response. It reviews terminology and explores menu options, navigation features and answer details.<\/p>\n

The Newest Course in Your Site Licensed Training Portfolio<\/strong><\/p>\n

Our new Protocols and Procedures<\/strong> course is the follow-up course to Call handler and it explains the \u201cwhy\u201d behind the most common protocols and procedures. Knowing how to access a protocol or procedure is just the beginning of your learning. To take full advantage of the power within Total Response, you should understand why a particular protocol or procedure exists and under which situations it is most helpful.<\/p>\n

For instance, why choose the domestic disturbance protocol instead of the assault protocol? While these protocols have many similarities, each was designed to address the unique characteristics of a particular call type. The questions you ask and the instructions you offer will have subtle but important variations that can impact the quality of the caller\u2019s response and their acceptance of your instructions. Both protocols could guide you through the call, but choosing the more appropriate protocol could provide a higher standard of care to the caller and responders.[\/vc_column_text][image_with_animation image_url=”2358″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” img_link_target=”_blank” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” img_link=”https:\/\/www.education.powerphone.com\/”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]This course provides a detailed examination of the following protocols and procedures within Total Response.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Protocols<\/strong><\/p>\n

    \n
  1. Assault<\/strong><\/li>\n
  2. Bleeding-Laceration<\/strong><\/li>\n
  3. Chest pain<\/strong><\/li>\n
  4. Domestic Disturbance<\/strong><\/li>\n
  5. Mental Health<\/strong><\/li>\n
  6. Stroke-CVA<\/strong><\/li>\n
  7. Structure Fire<\/strong><\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Procedures<\/strong><\/p>\n
      \n
    1. Choking<\/strong><\/li>\n
    2. Infectious Diseases<\/strong><\/li>\n
    3. Naloxone<\/strong><\/li>\n
    4. Submerged Vehicle<\/strong><\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h5″ text_color=”#00529b” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Training Any Time. Anywhere.” font_size=”30″][\/split_line_heading][vc_column_text]The combination of the Call Handler<\/strong> and Protocols and Procedures<\/strong> courses prepares telecommunicators to use Total Response with confidence and efficiency. Both courses are structured around short, targeted modules that explore a single topic. This design allows students to revisit specific sections of a course at any time to refresh their understanding or develop new skills. And as a Site Licensed Training customer, this course, as well as our complete portfolio of online, self-paced training, is accessible at no additional cost and is available to all staff whenever they need training. Login<\/a> to the training portal today to explore the Protocols and Procedures<\/strong> course.[\/vc_column_text][vc_column_text]\n

      Haven\u2019t enrolled in Site Licensed Training yet? Learn more about it here<\/a> and reach out to us to see it in action.<\/h4>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”2268″ image_size=”full” animation_type=”entrance” animation=”Fade In” animation_easing=”default” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”3\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]About the Author<\/em><\/p>\n

      Jim Murtagh is the Training Manager for PowerPhone and has experience in both the public and private educational sectors. His formal education in Instructional Technology fostered his passion for developing e-Learning content.<\/em>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

      [vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” 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