{"id":2378,"date":"2023-03-06T10:34:47","date_gmt":"2023-03-06T10:34:47","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2378"},"modified":"2023-03-06T19:02:26","modified_gmt":"2023-03-06T19:02:26","slug":"discover-whats-new-in-total-response-5-4","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/discover-whats-new-in-total-response-5-4\/","title":{"rendered":"Discover What\u2019s New in Total Response 5.4"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;You asked. We listened. Let&#8217;s look at Total Response 5.4 together.&#8221; font_size=&#8221;24&#8243;][\/split_line_heading][vc_column_text]At PowerPhone, we take our customer feedback seriously and constructively. \u00a0We\u2019ve optimized our Total Response software to give you more control, tools, and information when you\u2019re handling calls where seconds count. We are excited to introduce Total Response 5.4.<\/p>\n<p>In the 5.4 version, you\u2019ll see:<\/p>\n<ul>\n<li>Tools to help shorten Total Response entries sent to your CAD narrative.<\/li>\n<li>New alerts in the Response Advisor to help you spot changes quickly.<\/li>\n<li>New integrations that help you locate callers or nearby resources, like AEDs.<\/li>\n<li>And more!<\/li>\n<\/ul>\n[\/vc_column_text][image_with_animation image_url=&#8221;2380&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; img_link_target=&#8221;_blank&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221; img_link=&#8221;https:\/\/youtu.be\/4-9WNcqWW4E&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Three Life-Saving Integrations&#8221; font_size=&#8221;24&#8243;][\/split_line_heading][vc_column_text]<span style=\"color: #00529b;\"><strong>PulsePoint AED:<\/strong><\/span> Total Response now offers integration with the PulsePoint AED Registry to help you find AEDs near the vicinity of incidents you\u2019re handling.[\/vc_column_text][image_with_animation image_url=&#8221;2381&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][vc_column_text]<span style=\"color: #00529b;\"><strong>what3words:<\/strong><\/span> This geocoding system is designed to identify any location using a three-word addressing system. When users download the what3words app on their mobile phone, the GPS components of the phone will provide the user with the exact three-word address they are currently at.[\/vc_column_text][image_with_animation image_url=&#8221;2382&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][vc_column_text]<span style=\"color: #00529b;\"><strong>OpenStreetMap: <\/strong><\/span>OpenStreetMap is an open-source map of the world, updated and maintained by a community of volunteers. Total Response now allows you to verify Incident and Caller Location data entered on the Initial Survey Screen via OpenStreetMap.[\/vc_column_text][image_with_animation image_url=&#8221;2383&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h4&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;New User Experience Enhancements&#8221; font_size=&#8221;24&#8243;][\/split_line_heading][vc_column_text]Here\u2019s just a quick look at some of the <strong>many<\/strong> features we have updated and optimized:<\/p>\n<ul>\n<li>When an exact duplicate of a question and answer are detected by Total Response, they are now automatically suppressed from being sent to your CAD system.<\/li>\n<li>You can now define a shorter version of any question that will be sent to CAD instead of the full-length question that is displayed in the Call Handler module.<\/li>\n<li>The Response Advisor now features alerts that let you immediately know the status of a dispatch recommendation at a glance.<\/li>\n<li>Font sizes for questions can now be enlarged according to preference.<\/li>\n<li>Total Response 5.4 has several usability enhancements in the Call Handler module that save time and make the job of call handling easier in stressful situations.<\/li>\n<\/ul>\n<p>From cutting-edge integrations, to making it easier to navigate through the software, we are committed to helping your agency build a system that works best for your community\u2019s needs.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;accent-color&#8221; custom_height=&#8221;25&#8243;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;35&#8243;][vc_column_text]<strong>If you\u2019re a Total Response customer and want to schedule your upgrade, <a href=\"https:\/\/totalresponse.com\/5-4-software-upgrade-contact\/\">head here<\/a>.<\/strong>[\/vc_column_text][vc_column_text]<strong>New to PowerPhone? Take a few minutes with us to learn more about Total Response <a href=\"https:\/\/totalresponse.com\/request-demo\/\">Connect with us<\/a> today!<\/strong>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; 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