{"id":2389,"date":"2023-03-14T14:45:18","date_gmt":"2023-03-14T14:45:18","guid":{"rendered":"https:\/\/totalresponse.com\/?page_id=2389"},"modified":"2023-03-23T16:34:09","modified_gmt":"2023-03-23T16:34:09","slug":"lasalle-county-911-finds-total-response-speeds-up-dispatch","status":"publish","type":"page","link":"https:\/\/totalresponse.com\/resources\/success-stories\/lasalle-county-911-finds-total-response-speeds-up-dispatch\/","title":{"rendered":"LaSalle County 911 Finds Total Response Speeds Up Dispatch"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#00529b” bg_image=”2394″ bg_position=”left top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”280″ bottom_padding=”220″ text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” enable_gradient=”true” color_overlay=”#00529b” color_overlay_2=”rgba(218,49,56,0.62)” advanced_gradient_angle=”0″ overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” shape_divider_height=”350″ bg_image_animation=”fade-in” parallax_bg=”true” parallax_bg_speed=”medium_fast” shape_type=”tilt_alt” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”home-text-blue-saturated”]\n

LaSalle County 911, IL: Speeding Up Dispatch with Total Response<\/span><\/h2>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”96″ constrain_group_1=”yes” bottom_padding=”96″ top_padding_tablet=”72″ bottom_padding_tablet=”72″ top_padding_phone=”64″ bottom_padding_phone=”64″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”text-body-adjust” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-2″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”Total Response gives us the ability to dispatch faster and more precisely.\u201d” name=”Curtis A. Yasm, 911 Communications Director, La Salle County (Illinois) Sheriff’s Office”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”2391″ image_size=”full” animation_type=”entrance” animation=”Fade In” animation_easing=”default” animation_movement_type=”transform_y” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” margin_top=”50″][\/vc_column_inner][\/vc_row_inner][vc_column_text]\n

Situation<\/span><\/h3>\n

With a philosophy of \u201cSeconds Saves Lives,\u201d LaSalle County has long put a premium on providing exceptional service through its 911 Communications Center.<\/p>\n

    \n
  • Communications Division currently staffs 12 full-time Telecommunicators (TCs), serving a population of 109,658.<\/li>\n
  • Located within the Fox Valley and Illinois River Valley regions of the state of Illinois. Its county seat and largest city is Ottawa.<\/li>\n
  • LaSalle County is only 60 miles from Chicago, and retains a unique identity with a mix of river towns and vast expanses of farmland.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Solution<\/span><\/h3>\n

    LaSalle County has depended upon PowerPhone‘s<\/span> structured call handling for more than a decade.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”PowerPhone has been a strong solution for us for years, so when the county decided to move from the PowerPhone flip card system to a call handling software system, we looked at PowerPhone\u2019s Total Response. We were impressed by what we saw and selected it for our next generation of 911 call handling.\u201d” name=”Curtis A. Yasm, 911 Communications Director, La Salle County Sheriff’s Office”][\/vc_column_inner][\/vc_row_inner][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Benefits<\/span><\/h3>\n

    LaSalle County 911 has enjoyed a number of benefits since deploying Total Response software, including:[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Faster, More Precise, Call Handling<\/span><\/h3>\n

    The LaSalle County 911 Communications Center handles all emergency calls\u2014Fire, Police, and Emergency Medical. Total Response gives Telecommunicators the power to handle all calls from a single integrated platform.<\/p>\n

    Yasm is impressed by the flexible design in Total Response\u2014allowing TCs to more rapidly and precisely handle calls.<\/p>\n

    \u201cThe ease of use of Total Response is greatly appreciated,\u201d Yasm says. \u201cOur TCs have the questions and additional information right on the screen in front of them.\u201c<\/span><\/p>\n

    Other solutions Yasm has seen require TCs to answer all questions in a strict order, which can be frustrating for the person calling in an emergency, and the call handler. \u201cTotal Response has flexible scripts which gives us the ability to hone in on the information we need to swiftly and precisely gather dispatch assistance,\u201d Yasm says. \u201cThis is better for everyone. It was one of the biggest selling points for us\u2014being freed from regimented questioning.\u201d[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Handle Any Emergency Call Seamlessly<\/span><\/h3>\n

    LaSalle County includes beautiful rural areas, making it especially important that Total Response provides an integrated solution so a TC can handle any emergency\u2014whether requiring police, fire, or EMS.<\/p>\n

    \u201cOur largest city has a population of less than 20,000 so we don\u2019t have specialized 911 centers like some larger areas might have,\u201d Yasm says. \u201cOur TCs need to be able to handle whatever comes in\u2014whether for Police, Fire, or EMS. Total Response allows us to do this because all of the protocols are accessed from the same screen, and load automatically as needed,\u201d Yasm says. \u201cOur TCs do everything. We don’t have that luxury of having separate people doing the separate tasks. Total Response allows our TCs to go from one situation to another automatically and instantly. That’s a big benefit for us.\u201d[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Enhanced Situational Awareness<\/span><\/h3>\n

    LaSalle County 911 values the integration of Total Response with its CAD system. \u201cHaving all information from Total Response flow into our CAD system for immediate access was a major sales point for us.\u201d[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”The integration between Total Response and our CAD system removes a lot of worry and potential confusion for our TCs. The two-way integration means that the information they need is always there.\u201d” name=”Curtis A. Yasm, 911 Communications Director, La Salle County Sheriff’s Office”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\u201cIntegration with our CAD system also means that the information is immediately available to our first responders,\u201d Yasm says.\u00a0 This increases the data they have while enroute, providing greater situational awareness.\u201d[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Quicker Adoption Through Onsite Training<\/span><\/h3>\n

    LaSalle County 911 is impressed with the training they receive from PowerPhone\u2014both in person and through its online classes.<\/p>\n

    \u201cFor the in-person, end user software training from PowerPhone, I sat through every class, and they did a wonderful job,\u201d Yasm says. \u201cThe participation by our TCs and interaction between them and the Implementation Manager, was just fantastic. We could see what a good application we had with Total Response, and how well it was going to work for us.\u201d<\/span><\/p>\n

    PowerPhone\u2019s onsite user training meets the students\u2019 needs and leads to greater adoption of the Total Response software for every type of emergency call.[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    Accessible Training Anytime, Anywhere<\/span><\/h3>\n

    The LaSalle County 911 Communications Center also values the extensive online training PowerPhone provides to enable TCs to enhance their skillsets at their own pace and time.[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”We like that the PowerPhone online training is available to all of our people for just an annual fee. We don\u2019t have to get a new license every time a TC wants to take a continuing education course. This makes it easier for everyone to continue their growth in this very important field.\u201d” name=”Curtis A. Yasm, 911 Communications Director, La Salle County Sheriff’s Office”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\u201cFor years we have used PowerPhone training for our certifications.<\/span>\u201d Yasm says. \u201cWe receive proactive alerts to help ensure that none of our TCs ever have one of their certifications expire<\/span>. The ability to handle certification trainings and to track expiration dates all online is going to be a big help for us.\u201d[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][vc_column_text]\n

    PowerPhone is a \u201cTop-Notch Company to Work With\u201d<\/span><\/h3>\n[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin=”32″ bottom_margin=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-right” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_col-md-offset-1″][nectar_single_testimonial testimonial_style=”bold” text_color=”#808184″ color=”Extra-Color-1″ quote=”In our years of working with PowerPhone, it has proven to be a top-notch company to work with. Their customer service is excellent. If you have a question, it gets answered immediately\u2014not next week. From project implementation, to training, to customer service, everybody is fantastic to work with.\u201d” name=”Curtis A. Yasm, 911 Communications Director, La Salle County Sheriff’s Office”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_global_section id=”672″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#231f20″ scene_position=”center” top_padding=”3%” left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

    More Success Stories<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”24″][nectar_global_section id=”1281″][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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