{"id":2454,"date":"2023-08-21T18:04:28","date_gmt":"2023-08-21T18:04:28","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2454"},"modified":"2023-08-22T23:02:05","modified_gmt":"2023-08-22T23:02:05","slug":"total-response-application-training-an-investment-in-your-team","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/total-response-application-training-an-investment-in-your-team\/","title":{"rendered":"Total Response Application Training: An Investment in Your Team"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]With popular and widely used applications such as Microsoft Word or Excel, only a small fraction of the extensive features within each application gets used by most people. We find the same with Total Response: Telecommunicators capitalize on the core functionality but often miss out on other features because they don\u2019t know they exist.<\/p>\n

Once they discover these powerful features built into the application and pull them into daily use, it helps them to perform faster and more efficiently in their role of the first<\/em> first responder.[\/vc_column_text][split_line_heading animation_type=”line-reveal-by-space” font_style=”h5″ text_color=”#00529b” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”The Power of Aha! Moments” font_size=”30″][\/split_line_heading][vc_column_text]Completing our online Application Training courses prior to using Total Response is logical and essential to achieve adoption. When call takers recognize the ease of use and power of Total Response, stress is removed from their job. Revisiting the same online training after gaining a few months of real-world experience using Total Response is also valuable because this enables users to appreciate the features in the software as it directly pertains to their work.<\/p>\n

From speaking with our customers, we\u2019ve found that the great Aha!<\/em> moments often come when someone, after using Total Response for a while, spends some downtime revisiting our online Application Training courses\u2014or simply explores the application more deeply on their own.<\/p>\n

Options that may have merely been seen as interesting to a new user suddenly become significant with experience. As in: \u201cThat makes a lot<\/em> of sense!\u201d and \u201cCool! Didn\u2019t realize I could do that.\u201d[\/vc_column_text][split_line_heading animation_type=”line-reveal-by-space” font_style=”h5″ text_color=”#00529b” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”A Powerful Tool for Onboarding New Hires” font_size=”30″][\/split_line_heading][vc_column_text]In addition to being a critically valuable tool for 911 call centers implementing Total Response software, our online Application Training should be an essential step in onboarding new hires after deployment. The time spent going through our Application Training courses provides two major values for new hires:<\/p>\n

1) Application Training walks new hires through the Total Response software to help them feel comfortable using it and to demonstrate the value it brings to the call handling process.<\/p>\n

2) Application Training accelerates the acquisition of knowledge for new hires, helping them perform more efficiently while upholding and building upon a call center\u2019s existing standards of excellence. <\/strong><\/p>\n

The more comfortable new hires feel about using Total Response, the greater the benefits for them and for the entire call center.[\/vc_column_text][split_line_heading animation_type=”line-reveal-by-space” font_style=”h5″ text_color=”#00529b” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Application Training\u2019s Logical Progression” font_size=”30″][\/split_line_heading][vc_column_text]We\u2019ve designed the Application Training to have a natural and logical progression by dividing it into two components:<\/p>\n