{"id":2540,"date":"2023-11-21T14:53:56","date_gmt":"2023-11-21T14:53:56","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2540"},"modified":"2024-05-06T20:23:26","modified_gmt":"2024-05-06T20:23:26","slug":"what-to-look-for-in-a-decision-support-system","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/what-to-look-for-in-a-decision-support-system\/","title":{"rendered":"What to Look for in a 911 Protocol Software: A Guide for 911 Agencies, Communication Centers and PSAPs"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]If you work for a 911 agency or PSAP, you\u2019re in the business of saving lives, and a good system and partner can be your secret weapon. In the fast-paced world of emergency response, it\u2019s crucial to have the right tools at your disposal.
\n<\/span><\/p>\n

That\u2019s where a 911 Protocol Software comes into play. A combined software system with police, fire, and medical protocols helps your agency gain meaningful and actionable insight that drives improvement in how calls and information are handled to determine dispatch.<\/span><\/p>\n

This check list focuses on vendor selection. Consider whether the vendor and system truly act as partners in improving response times, enhancing processes, and supporting your team. Use these questions to help evaluate and select the right provider and partner, with an emphasis on reliability, support, and a proven track record.[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 PARTNERSHIP<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Are you working with a vendor that truly understands and adapts to your agency’s needs, making your job easier and more efficient?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 INDUSTRY STANDARDS<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Does the vendor have a proven, patented approach to ensure that your protocols meet both industry and local standards?
\n\u2022 Does the vendor actively support your local medical director, if needed, in making necessary protocol adjustments?
\n\u2022 Does the vendor provide in-house configuration capabilities to help stay on top of local policy changes?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 INTEGRATED QUESTIONING<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Does the vendor offer software that combines police, fire, and medical questions, making it easy to identify the resources needed and ensure responder safety?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 EFFICIENT INFORMATION COLLECTION<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Are there keywords in the questions to speed up information gathering, so you don’t have to read the entire question?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 FLEXIBLE QUESTIONING<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Does the vendor allow you to adapt the questions based on the caller type without being tied to a rigid script?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 SITUATION-FOCUSED PROTOCOLS<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Do the vendor’s protocols prioritize questions about the situation, helping you better protect lives, property, and evidence?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 PROTOCOL FLEXIBILITY<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Can your agency’s authorized personnel fully customize the provided protocols to align with your specific requirements?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 COST-EFFECTIVE CUSTOMIZATION<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Are tools provided for customization without incurring extra expenses?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 AUTONOMY OVER PROTOCOL CHANGES<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Does the vendor allow modifications to protocols without requiring their board’s approval?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 OPEN API ACCESSIBILITY<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Is there an open API available that’s user-friendly and manageable, even with software updates?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 INTEGRATION CAPABILITIES<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Are integrations like CPR Counter, PulsePoint AED, and what3words offered by the vendor?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 CALL MONITORING AND ANALYTICS<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Does the vendor grant instant access to call monitoring, including real-time feedback for telecommunicators and analytics?[\/vc_column_text][divider line_type=”No Line” custom_height=”25″][nectar_text_inline_images media_type=”images” images=”2542″ image_size=”medium” image_effect=”none” image_loading=”default”]\n

*\u00a0 ON DEMAND TRAINING AND SUPPORT<\/span><\/h4>\n[\/nectar_text_inline_images][vc_column_text]\u2022 Does the vendor provide unlimited, online, self-paced training as part of the software package?
\n\u2022 Does the vendor provide you with the support you need to get new hires working faster?
\n\u2022 Does the vendor provide a flexible training program to free up your resources?
\n\u2022 Does the vendor provide ongoing training on how to use the software?
\n\u2022 Does the vendor offer implementation support from industry experts to tailor the software to your agency’s needs?
\n\u2022 Does the vendor provide 24\/7 technical support?
\n\u2022 Are updates and upgrades part of the maintenance plan?
\n\u2022 Can you reach out to the vendor’s customer support for answers to your questions?
\n\u2022 Do you have access to a dedicated Customer Success Representative for personalized support?[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Total Response checks all these boxes. Interested in learning more? We’d love to show you how the Total Response Difference is a PSAP game changer.<\/span>[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through-2″ color_override=”#00529b” hover_text_color_override=”#ffffff” icon_family=”none” text=”REQUEST DEMO” url=”https:\/\/totalresponse.com\/request-demo\/”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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