{"id":2583,"date":"2024-02-14T11:14:14","date_gmt":"2024-02-14T11:14:14","guid":{"rendered":"https:\/\/totalresponse.com\/?p=2583"},"modified":"2024-02-16T14:28:29","modified_gmt":"2024-02-16T14:28:29","slug":"the-power-of-a-multi-service-platform","status":"publish","type":"post","link":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/","title":{"rendered":"The Power of a Multi-Service Platform"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<span data-contrast=\"none\">Emergencies can change in a split second, which is why 911 telecommunicators must be prepared for any scenario that could be on the other end of the phone.\u202f\u202fYet, only 44% of telecommunicators surveyed in a recent NENA study felt adequately trained to respond to most crises.*\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Traditionally, emergency services often relied on separate systems (if any) for law, fire, and medical emergencies. However, the creation of multi-service software has revolutionized the way these professionals operate.\u202f <\/span><span data-contrast=\"none\">Multi-service software offers public safety professionals a unified platform that covers all aspects of emergency response.<\/span><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">A multi-service platform enhances the capabilities of those who answer the call by providing a unified way of quickly making decisions. It is a decision support system for all<\/span><i><span data-contrast=\"none\">\u202f<\/span><\/i><span data-contrast=\"none\">calls, including complex calls that require protocols from more than one service to streamline communication and pre-arrival instructions. This helps keep all responders safe with immediate and cross-service updates. Simply put, it is a game changer.<\/span>[\/vc_column_text][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h5&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Delivering a unified response.&#8221; font_size=&#8221;30&#8243;][\/split_line_heading][vc_column_text]<span data-contrast=\"none\">Using a multi-service<\/span><span data-contrast=\"none\"> call handling platform can help streamline the dispatching of emergency services with diverse emergencies. Instead of toggling between different systems and calls, call handlers can access protocols for law enforcement, fire, and medical situations all within a single interface. This not only saves valuable time but also ensures a more cohesive and coordinated response.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Most 911 calls require at least two types of emergency services, whether it\u2019s law and fire, law and medical, or all the above. Having cross-service cooperation is crucial for an efficient and safe response for both the callers and on-scene responders.\u202f\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For a disorderly conduct, aggravated assault, or domestic violence call for example, your law enforcement and EMS responders need to know <\/span><span data-contrast=\"none\">if there are any weapons present,<\/span><span data-contrast=\"none\"> if the environment is secure, how many injured people are present, and more. These details impact how both medical and law responders will enter the scene. When using a multi-service system, your responders have access to the same information at the same time. Everyone is on the same page for every call.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h5&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Assessing the big picture.&#8221; font_size=&#8221;30&#8243;][\/split_line_heading][vc_column_text]<span data-contrast=\"none\">A multi-service platform provides standardized protocols for each type of emergency, guiding <\/span><span data-contrast=\"none\">call takers <\/span><span data-contrast=\"none\">through the necessary steps to assess the situation and help ensure an appropriate response. This standardized approach minimizes the risk of errors and ensures a consistent level of professionalism.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For a structure fire call, firefighters need to know if there are any known injuries to be aware of. That information needs to be conveyed to both medical and<\/span><i><span data-contrast=\"none\">\u202f<\/span><\/i><span data-contrast=\"none\">fire responders. With multi-service software, all responders have access to the same information and can evaluate the full situation and move forward with caution if needed.<\/span>[\/vc_column_text][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h5&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Interoperability is a team effort.&#8221; font_size=&#8221;30&#8243;][\/split_line_heading][vc_column_text]<span data-contrast=\"none\">A multi-service platform enhances communication and collaboration among different emergency response teams. If law enforcement is on their way to a breaking and entering call and in that time the homeowner on the phone with 911 is shot by the intruder, they can simultaneously dispatch EMS and alert the enroute police officer, so all responders are aware of the situation as it evolves.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">With real-time updates and a centralized system, police officers, firefighters, and medical personnel are all aware of the situation as details change or the emergency progresses, improving overall situational awareness. This leads to more efficient responses, ultimately benefiting the community and saving lives \u2013the lives of callers and <\/span><span data-contrast=\"none\">responders.<\/span>[\/vc_column_text][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h5&#8243; text_color=&#8221;#00529b&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Be prepared for anything.&#8221; font_size=&#8221;30&#8243;][\/split_line_heading][vc_column_text]<span data-contrast=\"none\">The adoption of multi-service software for 911 call handling is a powerful tool that significantly enhances the efficiency and safety of emergency response. A unified platform for law, fire, and medical and mental health emergencies empowers telecommunicators, police officers, and firefighters to work together seamlessly in the critical moments when every second matters.\u202f\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">As technology continues to advance, the integration of multi-service software stands as a testament to the commitment of emergency responders to deliver the highest level of service to the communities they serve.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You may not need access to all emergency services and protocols for every 911 call, but when you do, you\u2019ll have it at your fingertips \u2013 and so will your callers.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Whether your agency answers several types of calls or operates as a single service,\u202f<\/span><a href=\"https:\/\/totalresponse.com\/what-to-look-for-in-a-decision-support-system\/?__hstc=51647990.b3407b7ba36ba31d7ed3978d4679f2b6.1697655448176.1706649644391.1707936491819.9&amp;__hssc=51647990.1.1707936491819&amp;__hsfp=272456965\"><span data-contrast=\"none\">our checklist will help you evaluate<\/span><\/a><span data-contrast=\"none\">\u00a0and select the right provider and partner.<\/span>[\/vc_column_text][vc_column_text]<em><span class=\"TextRun SCXW140038459 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW140038459 BCX9\">*<\/span><span class=\"NormalTextRun SCXW140038459 BCX9\"> 2023 Carbyne and NENA Pulse of 9-1-1: State of the Industry Survey<\/span><\/span><\/em>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2587,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[27,11],"tags":[],"class_list":{"0":"post-2583","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-processes","8":"category-technology"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Power of a Multi-Service Platform &#8211; Total Response<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Power of a Multi-Service Platform &#8211; Total Response\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Total Response\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-14T11:14:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-16T14:28:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform-1024x608.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"608\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Goran\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Goran\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\"},\"author\":{\"name\":\"Goran\",\"@id\":\"https:\/\/totalresponse.com\/#\/schema\/person\/54a3549c0345d080f793b78160d68390\"},\"headline\":\"The Power of a Multi-Service Platform\",\"datePublished\":\"2024-02-14T11:14:14+00:00\",\"dateModified\":\"2024-02-16T14:28:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\"},\"wordCount\":1053,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/totalresponse.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg\",\"articleSection\":[\"Processes\",\"Technology\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\",\"url\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\",\"name\":\"The Power of a Multi-Service Platform &#8211; Total Response\",\"isPartOf\":{\"@id\":\"https:\/\/totalresponse.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg\",\"datePublished\":\"2024-02-14T11:14:14+00:00\",\"dateModified\":\"2024-02-16T14:28:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage\",\"url\":\"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg\",\"contentUrl\":\"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg\",\"width\":1920,\"height\":1140},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/totalresponse.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Power of a Multi-Service Platform\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/totalresponse.com\/#website\",\"url\":\"https:\/\/totalresponse.com\/\",\"name\":\"Total Response\",\"description\":\"We Turn Information into Action\",\"publisher\":{\"@id\":\"https:\/\/totalresponse.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/totalresponse.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/totalresponse.com\/#organization\",\"name\":\"PowerPhone\",\"url\":\"https:\/\/totalresponse.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/totalresponse.com\/#\/schema\/logo\/image\/\",\"url\":\"\/wp-content\/uploads\/2021\/07\/logo-powerphone-retina.png\",\"contentUrl\":\"\/wp-content\/uploads\/2021\/07\/logo-powerphone-retina.png\",\"width\":315,\"height\":72,\"caption\":\"PowerPhone\"},\"image\":{\"@id\":\"https:\/\/totalresponse.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/totalresponse.com\/#\/schema\/person\/54a3549c0345d080f793b78160d68390\",\"name\":\"Goran\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/totalresponse.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9b8dd5c5e84c3689b6f80a1240a5456b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9b8dd5c5e84c3689b6f80a1240a5456b?s=96&d=mm&r=g\",\"caption\":\"Goran\"},\"url\":\"https:\/\/totalresponse.com\/author\/goran\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Power of a Multi-Service Platform &#8211; Total Response","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/","og_locale":"en_US","og_type":"article","og_title":"The Power of a Multi-Service Platform &#8211; Total Response","og_description":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221;...","og_url":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/","og_site_name":"Total Response","article_published_time":"2024-02-14T11:14:14+00:00","article_modified_time":"2024-02-16T14:28:29+00:00","og_image":[{"width":1024,"height":608,"url":"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform-1024x608.jpg","type":"image\/jpeg"}],"author":"Goran","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Goran","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#article","isPartOf":{"@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/"},"author":{"name":"Goran","@id":"https:\/\/totalresponse.com\/#\/schema\/person\/54a3549c0345d080f793b78160d68390"},"headline":"The Power of a Multi-Service Platform","datePublished":"2024-02-14T11:14:14+00:00","dateModified":"2024-02-16T14:28:29+00:00","mainEntityOfPage":{"@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/"},"wordCount":1053,"commentCount":0,"publisher":{"@id":"https:\/\/totalresponse.com\/#organization"},"image":{"@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg","articleSection":["Processes","Technology"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/","url":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/","name":"The Power of a Multi-Service Platform &#8211; Total Response","isPartOf":{"@id":"https:\/\/totalresponse.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage"},"image":{"@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg","datePublished":"2024-02-14T11:14:14+00:00","dateModified":"2024-02-16T14:28:29+00:00","breadcrumb":{"@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#primaryimage","url":"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg","contentUrl":"https:\/\/totalresponse.com\/wp-content\/uploads\/2024\/02\/Total-Response-Powerphone-The-Power-of-a-Multi-Service-Platform.jpg","width":1920,"height":1140},{"@type":"BreadcrumbList","@id":"https:\/\/totalresponse.com\/the-power-of-a-multi-service-platform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/totalresponse.com\/"},{"@type":"ListItem","position":2,"name":"The Power of a Multi-Service Platform"}]},{"@type":"WebSite","@id":"https:\/\/totalresponse.com\/#website","url":"https:\/\/totalresponse.com\/","name":"Total Response","description":"We Turn Information into Action","publisher":{"@id":"https:\/\/totalresponse.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/totalresponse.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/totalresponse.com\/#organization","name":"PowerPhone","url":"https:\/\/totalresponse.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/totalresponse.com\/#\/schema\/logo\/image\/","url":"\/wp-content\/uploads\/2021\/07\/logo-powerphone-retina.png","contentUrl":"\/wp-content\/uploads\/2021\/07\/logo-powerphone-retina.png","width":315,"height":72,"caption":"PowerPhone"},"image":{"@id":"https:\/\/totalresponse.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/totalresponse.com\/#\/schema\/person\/54a3549c0345d080f793b78160d68390","name":"Goran","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/totalresponse.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9b8dd5c5e84c3689b6f80a1240a5456b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9b8dd5c5e84c3689b6f80a1240a5456b?s=96&d=mm&r=g","caption":"Goran"},"url":"https:\/\/totalresponse.com\/author\/goran\/"}]}},"_links":{"self":[{"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/posts\/2583"}],"collection":[{"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/comments?post=2583"}],"version-history":[{"count":0,"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/posts\/2583\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/media\/2587"}],"wp:attachment":[{"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/media?parent=2583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/categories?post=2583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/totalresponse.com\/wp-json\/wp\/v2\/tags?post=2583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}